Return Policy
Your satisfaction is our top priority! We want to ensure that you are completely happy with your purchases from us. Therefore, we offer you a 14-day return policy from the time of delivery.
What does the 14-day return policy mean?
Our 14-day return policy allows you to return the products purchased from us within 14 days of receipt, without having to provide a specific reason.
How does the return process work?
Returning items to us is very simple. Just follow these steps:
- Contact our customer service: Let us know that you wish to make a return. Our friendly customer service team will be happy to assist you and provide you with all the necessary information.
- Prepare the packaging: Ensure that the products are securely packed in their original packaging to avoid damage during the return shipping.
- Return shipment: Send the goods back to the address provided by us. The return shipping costs are covered by KS Energy Solutions Inc.
- Refund: Once we receive the returned products and they are in perfect condition, we will refund you the full purchase amount. The refund will be issued using the same payment method you used for the purchase.
Exceptions to the return policy:
Although we strive to offer a smooth and customer-friendly return policy, there are some exceptions where the return policy does not apply:
With used equipment (consumables filled), a depreciation must be expected.
Our goal: Your satisfaction
Our 14-day return policy is part of our efforts to provide you with a safe and positive shopping experience. We want you to be completely satisfied with your purchase from us and strive to provide you with a hassle-free return process.
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer service. We are here to help you!
Thank you for trusting our company. We look forward to welcoming you back in the future!
Your KS Energy Solutions Inc.